Refund and returns Policy

Effective Date: 31.12.2024

At Just Dental, we want you to be completely satisfied with your purchase. If for any reason you are not, our return policy ensures a simple and transparent process for returns and exchanges.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • The return must be initiated within 14 days from the date of delivery.
  • The product must be unused, in its original condition, and in its original packaging.
  • Certain items, such as hygiene-related products with opened packaging, are not eligible for return.

2. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

  • Opened or used hygiene-related products (e.g., whitening foams or aligners).
  • Custom-made products.
  • Items with visible signs of use or damage caused by the customer.

If you are unsure whether your product qualifies for a return, please contact our support team.

3. Return Process

Follow these steps to initiate a return:

  1. Contact Us: Email our customer support team at info@just.dental or use the contact form on our website. Provide your order number, reason for return, and photos of the product (if applicable).
  2. Approval: Once your return is approved, we will provide you with a return authorization and the return address.
  3. Shipping: Ship the item back to us using a trackable shipping method. Note that return shipping costs are the responsibility of the customer, except in cases where the product is damaged or defective.
  4. Inspection: Once we receive the returned product, we will inspect it to ensure it meets the eligibility criteria.

4. Refund Policy

  • Refunds will be processed within 14 business days after the returned product is received and inspected.
  • The refund will be issued to the original payment method used at the time of purchase.
  • Please note that shipping fees are non-refundable, except in cases where the return is due to our error (e.g., damaged or incorrect product).

5. Exchanges

If you would like to exchange your product:

  • Contact our support team to initiate the exchange process.
  • Exchanges are only possible if the returned product is unused, undamaged, and meets all return criteria.
  • If the product you wish to exchange is out of stock, we will offer a refund or alternative options.

6. Damaged or Defective Items

If your product arrives damaged or defective:

  • Contact us within 48 hours of receiving the product.
  • Provide photos of the damage and your order details.
  • We will arrange a replacement or refund at no additional cost to you.

7. Return Shipping Costs

  • Customers are responsible for the cost of return shipping unless the product is defective or incorrect.
  • We recommend using a trackable shipping method to ensure the product reaches us safely.

8. Contact Us

For any questions or concerns about returns, please contact our customer support team: