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1. Product Information
At Just Dental, we believe that informed decisions lead to healthier smiles. Here, you’ll find answers to common questions about our innovative products, their benefits, and how they can fit seamlessly into your oral care routine.
What types of toothbrushes are available, and which one is right for me?
We offer a range of toothbrushes, including manual, electric, and children’s toothbrushes.
- Manual Toothbrushes: Ideal for those who prefer simplicity and control. Choose soft-bristled options for gentle care.
- Electric Toothbrushes: Designed for advanced cleaning, electric options are great for removing plaque effectively and reducing gum disease risk.
- Children’s Toothbrushes: Smaller heads and soft bristles make them perfect for kids learning to brush.
To choose the right one, consider your dental needs and consult your dentist if unsure.
Are the teeth whitening foams safe for daily use?
Yes, our teeth whitening foams are specially formulated to be gentle on enamel and safe for daily use. They not only whiten your teeth but also freshen your breath and help maintain overall oral hygiene.
How do I know which product is right for me?
Choosing the right product depends on your dental needs. If you're looking to straighten your teeth, our clear aligners are the ideal choice. For brighter teeth, the whitening foam works wonders. Still unsure? You can consult your dentist or contact our customer support team for personalized guidance.
Are Just Dental products suitable for sensitive teeth?
Absolutely! Our products are designed with sensitivity in mind. Both the aligners and the whitening foams are gentle and minimize discomfort. If you experience any sensitivity, we recommend consulting with your dentist for tailored advice.
What is the purpose of mouthwash, and how often should I use it?
Mouthwash complements your oral care routine by reducing bacteria, freshening breath, and protecting against plaque buildup.
- Alcohol-Free Mouthwash: Ideal for sensitive gums or dry mouth.
- Fluoride Mouthwash: Strengthens enamel and helps prevent cavities. Use mouthwash once or twice a day, ideally after brushing and flossing, for maximum benefit. However, it should not replace brushing and flossing.
2. Usage & Maintenance
To get the most out of your Just Dental products, proper usage and maintenance are key. Here, we’ve compiled answers to common questions about how to use and care for your aligners and whitening foam to ensure optimal results.
How do I use mouthwash effectively?
After brushing and flossing, swish mouthwash in your mouth for 30–60 seconds before spitting it out. Do not rinse with water afterward to allow the active ingredients to work. Use mouthwash once or twice daily for best results.
How long does a bottle of mouthwash or whitening foam last?
On average, a standard bottle lasts 4–6 weeks with daily use. This can vary depending on the amount used per application and frequency.
How do I apply the teeth whitening foam?
Applying the whitening foam is easy and mess-free. Simply dispense a small amount of foam onto your toothbrush and brush your teeth for two minutes as part of your oral care routine. Alternatively, you can apply the foam inside your aligners before wearing them.
How often should I wear my night guard?
Wear your night guard every night while sleeping to protect your teeth from grinding and clenching. Consistent use helps prevent enamel wear and jaw discomfort.
How long does a bottle of whitening foam last?
On average, one bottle of whitening foam lasts about 4–6 weeks, depending on how often you use it. For daily use, it’s a cost-effective and convenient way to maintain a brighter smile.
What should I do if my night guard breaks or gets lost?
Contact your dentist or provider as soon as possible to get a replacement. Wearing a night guard regularly is important for protecting your teeth, so replacements should be ordered quickly to maintain your oral health.
3. Ordering & Shipping
We strive to make your shopping experience as seamless as possible. Below, you’ll find answers to common questions about placing an order, payment options, shipping policies, and tracking your purchases.
How can I place an order?
Placing an order is simple! Visit our website, browse the products, and add your desired items to the cart. Once ready, proceed to checkout, enter your details, and complete the payment process. You’ll receive a confirmation email with your order details.
What payment methods do you accept?
We accept major credit and debit cards, as well as other secure payment methods like PayPal. Our checkout process ensures all transactions are safe and encrypted.
Can I track my order?
Absolutely! Once your order is shipped, you’ll receive a tracking number via email. Use this number on our "Track My Order" page to check the status and expected delivery time of your package.
How long does shipping usually take?
Shipping within the country typically takes 3–5 business days, while international orders may take 7–14 business days. Delays may occur during holidays or due to unforeseen circumstances, but we’ll keep you updated.
Can I make changes to my order after placing it?
If you need to make changes to your order, please contact our customer support team as soon as possible. Changes can only be made before the order is processed for shipping.
What should I do if I don’t receive my package?
If your package hasn’t arrived within the estimated delivery time, please contact our customer support team with your order details. We’ll investigate the issue and ensure your package is delivered or replaced.
4. Returns & Exchanges
We want you to be completely satisfied with your Just Dental purchase. Below, you’ll find answers to common questions about our return and exchange policies, refund processes, and how we handle damaged or defective products.
What is your return policy?
We offer a 30-day return policy for unused and unopened products. If you're not satisfied with your purchase, you can return it within 30 days for a refund or exchange. Please ensure the product is in its original condition and packaging.
How do I return or exchange a product?
To initiate a return or exchange, contact our customer support team. They’ll provide you with instructions and a return label. Once we receive your product, we’ll process your request.
How long does it take to process a refund?
Refunds are typically processed within 5–7 business days after we receive and inspect the returned product. The refund will be credited to your original payment method.
What should I do if my product arrives damaged or defective?
If your product is damaged or defective, please contact our customer support team immediately. Provide your order details and photos of the issue. We’ll arrange a replacement or refund at no additional cost.
Can I return a used product?
Unfortunately, we cannot accept returns for used products due to hygiene reasons. If you experience issues with a product, contact us, and we’ll do our best to resolve the matter.
Who covers the return shipping cost?
If the return is due to our error (e.g., damaged or incorrect product), we’ll cover the shipping costs. For other returns, customers are responsible for return shipping fees.
Can I exchange a product for something else?
Yes, you can exchange an unopened product for another item of equal or lesser value. Contact our customer support team to arrange the exchange process.
What should I do if I lose my receipt or order confirmation?
If you’ve lost your receipt or order confirmation, don’t worry! Contact our customer support team with your name and email, and we’ll help locate your order in our system.
5. Treatment Process
Understanding your treatment process is essential for achieving the best results. Below, you’ll find answers to common questions about clear aligner treatment, timelines, and what to do in unexpected situations.
How do I start a dental treatment plan?
Start by consulting your dentist for a comprehensive evaluation. They will assess your oral health, discuss your goals, and recommend the appropriate treatment options. Once agreed upon, a detailed plan will be created, outlining procedures, timelines, and costs.
Will I need to visit a dentist during treatment?
Yes, regular check-ups with your dentist or orthodontist are recommended to monitor your progress. Some providers also offer remote monitoring through digital tools, making the process more convenient.
Is dental treatment painful?
Modern dental techniques and anesthesia make most treatments virtually painless. You may feel mild discomfort during or after some procedures, but your dentist will take steps to minimize pain and provide aftercare instructions.
How do I know my treatment is working?
Regular check-ups with your dentist or orthodontist will ensure your treatment is progressing as planned. Additionally, you’ll notice gradual changes in the alignment of your teeth over time.
What should I do if I experience unexpected pain during treatment?
If you experience significant or prolonged pain, contact your dentist or orthodontist immediately. They can assess the issue and adjust your treatment plan if necessary.
Still Have Questions? Let’s Talk!
Can’t find the answer you’re looking for? Our team is here to help. Reach out to us for personalized assistance, and we’ll get back to you in no time!
